DELPHA D. LEADERSHIP LIFESTYLE
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LTI: LANGUAGE AND BEYOND

Language and Beyond

As customer demographics change, companies and hiring managers need to look closer at language and culture as part of the customer service experience. Language proficiency is an indicator of an individual's ability not only to connect with a customer, but also be able to identify cultural nuances in a shared language that would create trust and customer retention.

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  • Home
  • About
    • Speaking Engagements
    • Guest Blogging
  • Blog
  • Videos
  • Podcast
  • Publications